Farrier blog | 30 September, 2025
The Farrier’s Guide to EQUINET Support: FAQs, 1-on-1 Help, and Beyond
Being a farrier means balancing much more than hoof care. You’re managing clients, appointments, invoices, inventory, and a business that never stops moving. EQUINET was designed to make all of that simpler — but even the best tools can feel overwhelming when you’re just starting out.
That’s why we’ve built multiple ways to support you. Whether you prefer self-help resources, quick answers on the go, or a personalized coaching session, EQUINET makes sure you’re never left stuck.
That’s why we’ve built multiple ways to support you. Whether you prefer self-help resources, quick answers on the go, or a personalized coaching session, EQUINET makes sure you’re never left stuck.
Start with Self-Help: Guides, Videos & FAQs
If you like to explore on your own, EQUINET has resources ready at your fingertips:
👉 You can find all of these resources directly on the EQUINET Support page.
- Getting Started Guide – A step-by-step walk-through to help you install, log in, and set up the basics.
- Feature Overviews – Learn about core tools like horse entries, appointments, invoicing, and inventory management.
- Video Tutorials – Quick clips that show you exactly how to perform common tasks.
- FAQs – A library of answers to the most common questions from farriers worldwide.
- Troubleshooting – Clear fixes for sync errors, app freezes, or version mismatches.
👉 You can find all of these resources directly on the EQUINET Support page.
In-App Help When You Need It Fast
Working at the forge or in the field doesn’t always give you time to scroll through guides. That’s why EQUINET includes in-app live chat support.
If something isn’t working the way you expect, tap the chat button in your dashboard and connect instantly with our team. It’s the quickest way to get back on track without breaking your flow.
If something isn’t working the way you expect, tap the chat button in your dashboard and connect instantly with our team. It’s the quickest way to get back on track without breaking your flow.
Book a 1-on-1 Coaching Session
Sometimes you just want someone to walk you through it. That’s where EQUINET Coaching comes in. You can book a free 30-minute session with one of our experts who will guide you step by step.
Here are just a few things we can cover together:
This is your chance to ask questions specific to your business and leave with EQUINET configured exactly the way you want.
Here are just a few things we can cover together:
- Setting up your account and preferences
- Adding horses, clients, and services
- Connecting EQUINET with Xero or QuickBooks
- Managing inventory and digital shopping lists
- Scheduling appointments for yourself or your team
- Troubleshooting unique issues in your workflow
This is your chance to ask questions specific to your business and leave with EQUINET configured exactly the way you want.
1-on-1 Coaching Session
Email & Phone Support for Bigger Issues
Sometimes your question goes beyond a quick fix. Maybe you’re migrating data from another system, setting up integrations, or running into a technical issue that needs deeper investigation. In those cases, our support team is just an email or phone call away.
📧 Email: usa.equinetsupport@mustad.com
📞 Phone: (612) 314-6389
📧 Email: usa.equinetsupport@mustad.com
📞 Phone: (612) 314-6389
Wrapping Up
No matter where you are in your EQUINET journey, support is always available. Start with our guides and videos, use in-app chat for quick help, and don’t hesitate to book a 1-on-1 coaching session if you’d like a more personal touch.
👉 Visit the EQUINET Support page to explore resources or book your session today.
Because at EQUINET, we believe your focus should stay on the horse in front of you — not on your software.
👉 Visit the EQUINET Support page to explore resources or book your session today.
Because at EQUINET, we believe your focus should stay on the horse in front of you — not on your software.
“ This app simplifies everything. I can look up on the app & see all the entries of a horse before today. I have all the information at my fingertips. I can also see the running of the business throughout the day with the other team members!”
Brad Hinze
Farrier, Australia
Ready to Get More from EQUINET?
These are just a few ways EQUINET makes your daily routine easier and more efficient.
Whether you’re coming back after a break or already using the app and ready to do more — now’s the perfect time to log in and take advantage of the tools built to support your work. 👉 Learn more
Need help getting started? Our team is here for you — contact us anytime.
Whether you’re coming back after a break or already using the app and ready to do more — now’s the perfect time to log in and take advantage of the tools built to support your work. 👉 Learn more
Need help getting started? Our team is here for you — contact us anytime.
Download EQUINET App now
EQUINET is available for free on the App Store and Google Play.
Take your farriery business to the next level today!
Take your farriery business to the next level today!
